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This website was created by The Diamond Enterprise

Frequently Asked Questions

RETURN POLICY

 

Are exchanges or returns offered?

We are pleased to accept exchanges for equally priced items; merchandise credit will be issued for any amounts left over.  To qualify for an exchange, articles must be unworn, in perfect condition with tags attached and accompanied by a receipt. If you are unhappy with your purchase for any reason, we are pleased to offer exchange within 7 days of confirmed delivery. The Diamond Boutique reserves the right to refuse any return if the item appears damaged, worn, final sale or returned after 7th day. Customer is responsible for all return shipping costs. Click here to initiate a refund.

 

* If you have a question or concern that has not been addressed, please submit it here.

PRODUCT RELATED

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How can I find out about special offers and promotions?

Subscribe to our newsletter. Doing so provides an option to receive email updates and/or text messages about future offers and promotions.

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Can more than one promotion or coupon be combined to the same order?

We want you to have the best promotions for your order, however, not all promotions/coupons are able to be combined. Once you have finished adding your sexy steals to your cart, redeem any additional promotions or coupon codes you have. We will automatically calculate the best price for your order.

 

Can I modify/cancel my order after it has been placed?

Once an order has been placed, it is difficult to have it modified or canceled. Because we at The Diamond Boutique strive to accommodate our clients, please Contact us at info@shopthediamond.com before the order is processed to initiate a change. Once orders are processed, they can no longer be modified or canceled.

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Why is my size not showing on the pull down menu? 

Our company selects a range of sizes to be offered based on our experience with broader demand. When we run out of stock in a particular size, color, or item, it will no longer be shown online. To ensure the best fit for you, please refer to our size chart.

 

Why was my item/order cancelled?        

Orders may have been cancelled due to any of the following reasons:

  • Item(s) became unavailable after your order was placed

  • Difficulty in processing your payment information

  • Inability to ship to the address provided

  • If you have questions or would like to place a new order please contact us at info@shopthediamond.com.

SHIPPING

 

How long does it take to receive an order after it has been placed?

Delivery time of purchased items depends on location and the shipping method specified. A tracking number will be assigned once your order is ready to ship. Check here to see all your order status' and tracking details, including expected delivery date.

 

Do you offer Overnight/Expedited Shipping?

Unfortunately, The Diamond does not offer overnight or expedited shipping. We look forward to extending this option in Spring of 2018.

 

Do you ship internationally?

We ship within all 50 U.S. States, Military (AA, AE, AP) addresses, Puerto Rico, Guam, U.S. Virgin Islands and Canada. We're constantly evaluating options. Stay tuned for more information as it becomes available.

 

Are there options to “Pick Up” online orders to avoid US postage? 

The Diamond Boutique currently does not have a physical location, however, residents in the MetroDetroit Area can check out with our "pay with Cash" option after submitting a request for meeting prior to placing orders.

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I didn't receive an order confirmation or shipping confirmation. What should I do?

A tracking number will be issued 1-3 business days after an order is placed.

 

An email order confirmation will be sent once your order has been received, in addition, a shipping confirmation email will be sent once the order is in transit. This confirmation will include the tracking number for your package. If you did not receive emails for your orders, please double check your email spam folder.

 

To ensure you receive all your important e-mails from us, please add info@shopthediamond.com as a trusted website domain in your spam filter.


If you have questions or would like to place a new order please Contact Us. 

 

 
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